Wholesale Policies

Terms of Sale:

Wholesale vendors are able to shop any items on our wholesale website. This collection has been specifically curated for our wholesale vendors. All prices, minimums, and measurements are subject to correction or adjustment. Fabrics and colors may vary slightly. An “order” is a shipment scheduled for one specific ship date to one specific location. Multiple ship date orders and multiple ship-to locations are considered separate individual orders and cannot be combined. Items must be ordered in specified minimum quantities.

Lou Lou & Company products purchased under this wholesale agreement are not to be sold online, whether on your company’s website, Instagram, Facebook, Amazon, Mercari, Poshmark, Etsy, Ebay, or any other third-party online auction or online store. 

Products purchased under this agreement are only to be sold within a Brick & Mortar location.

Packaging is to not be changed and/or altered in any way, shape, or form, other than to add a SKU or price tag.

Pricing:

All items on the wholesale site are 50% off normal retail pricing. Your first order has a $600 minimum and reorders have a $300 minimum.

Manufacturer's Suggested Retail Price (MSRP):

Products must be advertised at or above the Lou Lou and Company suggested retail price (MSRP). Please refer to the Lou Lou and company website (www.loulouandcompany.com) for current MSRP. Lou Lou and Company’s minimum advertised price policy is to provide our retail partners and consumers with a unified advertised pricing structure, maintain the reputation for high-quality products and provide comprehensive warranty and support services. By ordering wholesale products from Lou Lou and Company, you agree to not re-sell Lou Lou and Company products for less than the MSRP unless written permission from Lou Lou and Company is given for a special promotion. While you are free to conduct business as you choose, Lou Lou and Company reserves the right to terminate any account it feels violates the suggested retail price. 

Payment Process:

Orders will be processed through our website.. Payment options include PayPal, credit/debit card, and Apple Pay. If you choose to pay with a PayPal e-check, please note that these take 3-5 business days to clear and your order will not process or ship until payment has cleared. Any violation of the payment terms or credit terms may result in the termination of your wholesale account.

Shipping:

Orders are typically processed and transferred to USP within 5 business days of purchase. Please make sure the address is correct, including your Paypal and Apple Pay address if you checkout with either of those, as an incorrect address may significantly delay your order.

Lou Lou provides tracking on all orders through USP.com. 

Lou Lou is not responsible for change of address or packages lost or delayed in the mail system.

Oversold Items:

In the event that the item you purchased was oversold, we will refund you for that item and ship the rest of your order.  

Please note that our policies are subject to change. Refer to this page to read our current policy. 

Manufacturing Defects:

We stand behind our products 100% and pride ourselves for having an amazing quality control team working hard to ensure the highest quality possible.  However, there are some rare cases where a faulty item slips through.

We will allow returns on any items that have manufacturing defects for 5 business days upon receipt with wholesale vendors. We will not allow returns or exchanges that have been sold in vendor locations. We are not responsible for any purchases made within vendor's stores with their customers. 

Not covered under warranty (non-returnable, no exceptions)

  • Normal wear and tear (wear holes, pilling, snags on fabric)
  • Items that have been modified or personalized
  • Accidental damage (washing machine, torn, melted, ate by dog etc.)
  • Shrinkage 
  • Stains from washing or using

Covered under warranty (returnable after 5 days)

  • Sewn seams and stitching
  • Buttons
  • Button holes

To contact us about warranty questions or to make a claim, please email us at wholesale@loulouandcompany.com.

Copyright and Intellectual Property:

All Lou Lou and Company materials, including images, logos, designs, icons, photographs, copy and other material are properties owned or licensed by Lou Lou and Company are protected by copyright or other intellectual property laws. The contents of these materials may not be scanned, reproduced, published, or distributed, in whole or in part, without prior expressed written permission of Lou Lou and Company. We have the right to deny or cancel any initial agreement with retail vendors who copy, steal original, and/or infringe on intellectual property rights. 

Failure to abide by these terms may result in cancellation of one’s order and/or immediate termination as a Lou Lou and Company stockist.